Receptionist

Mt. Si Senior Center
Receptionist
20 Hours Per Week (0.5 FTE), Non-exempt
$20.00 - $24.00 Hourly DOE 

POSITION SUMMARY:  Under the supervision of the Program Coordinator, the Front Desk Receptionist performs varied front desk duties. The Front Desk Receptionist is responsible for: making the people using the Center feel welcome and ensuring they experience the Center as an organized environment; greeting people and directing them to the correct person, department, or activity; ensure that facility policies and guidelines are followed; help people to check-in to programs via our kiosk; make appointments with specialists; run the register; answer the phone in a timely manner; maintain cleanliness in the front entrance and front desk area; oversee, coordinate and direct volunteer ambassadors; light clerical duties; and report any problems, discrepancies and incidents to the Programs Coordinator or Executive Director.

The person in this role operates with a moderate degree of independence over specified activity areas, only referring highly unusual or technical programs to a manager for a decision. The work requires excellent communication and customer services skills due to considerable public contact.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Open the Center in every morning 15 minutes before official hours.

• Greet callers and visitors. Screen calls and take messages; direct inquiries appropriately and answer questions within the context of established policies and procedures.

• Handle cash, credit card or check payment for activity fees, membership, donations, or services. Prepare receipts and maintains records. Process refunds and credits.

• Establish and maintain well-organized front desk.

• Assist clients with electronic check-in and with sign-ups for special events. Access client database to print class lists to check attendance.

• Schedule clients with specialists; communicate schedule to specialists in advance of appointments.

• Maintain and increase knowledge of resources for seniors.

• Oversee, coordinate, train, and direct up to 10 volunteers serving as “ambassadors”, who assist the receptionist, help clients and cover the front desk in the afternoons.

• Address client complaints, requests, needs and suggestions.

• Ensure clients are aware of, and comply with, all Center policies and procedures.

• Adhere to all current applicable federal, state, and local standards, guidelines and regulations along with the Center’s established policies and procedures.

• Receive and route client intake forms, membership and volunteer applications.

• Maintain the outgoing message on the phone. Collecting voice mails and routing appropriately.

• Call clients about updates to scheduled programs or new program opportunities.

• Perform light clerical duties such as filing, organizing, and assisting with mailings.

• Keep personal information about clients confidential.

• Other duties as necessary and assigned.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements below are representative of the knowledge, skills, abilities and attributes required.

• High school diploma or equivalent. An associate degree or two years of college is preferred.

• Experience in customer service or an office environment.

• Experience with cash handling and technically proficient with Point of Sale software/ hardware (cash register, credit card machine)

• Ability to learn spreadsheet programs (Excel), Point of Sale software, and client database software. Ability to learn additional software as needed or required.

• Demonstrated ability to thrive in a fast-paced and growth-oriented environment, while maintaining a sense of humor and a positive, solution-oriented approach.

• Proven ability to respond to multiple demands in a courteous and effective manner. 

• Demonstrated ability to serve clients in a professional, welcoming, and efficient manner.

• Ability to keep client information confidential.

• Experience relating to diverse groups of people in a respectful manner regardless of their backgrounds and lifestyles (e.g., diverse levels of income, physical ability, education, language, etc).

• Cooperative, friendly and helpful attitude with clients, volunteers and co-workers. Ability to work closely with other employees to ensure positive environment throughout the Center.

• Strong organizational skills.

• Effective verbal and written communication skills.

• Technically proficient with email and scheduling programs (i.e. Outlook) and Microsoft Word.  

• Ability to stand for moderate periods of time, reaching, kneeling, squatting. Work will involve moderate to loud noise levels and constant interruptions.

• Ability to work independently, without unnecessarily interfering with the work efficiency of other staff.

• Able to withstand exposure to hot and cold weather; able to lift up to 25 lbs.

PREFERRED QUALIFICATIONS:

• Three or more years’ experience in customer service or an office environment.

• High degree of proficiency working with spreadsheet programs (Excel), online databases, and mail merges.

OTHER REQUIREMENTS:

1. Available to attend meetings, functions, and events after normal business hours on occasion.

2. Valid Washington State driver’s license and access to an insured vehicle.

3. New employees are subject to criminal background checks.

ADDITIONAL INFORMATION:

Job description, instructions and application are available on our website.

Note:    All employees are subject to periodic Criminal History Background Checks.
 
Wages and Benefits: This is a part-time, hourly, non-exempt position. We value our employees’ time and efforts. Our commitment to your success is enhanced by our competitive compensation and benefits package including paid vacation, and the opportunity to participate in our 401(k) plan. To learn more about us, please visit our websites at www.MtSiSeniorCenter.org.

 HOW TO APPLY:   If you are interested in applying for this position, please submit an application, cover letter, and wage requirements. A resume may also be submitted. Your application packet is to be emailed to Susan@Mt.SiSeniorCenter.org with the subject line: “MSSC Receptionist position”.
 
Qualified applicants will be contacted for our screening process and possible interview. No calls please.
 
This position will remain open until we find the right person to become this dynamic member of our team.